We make no claims of 24/7 live support and we strongly suggest that as a web hosting client you become suspicious about anyone making such claims. The truth is that so very few web hosts are able to provide support around the clock. This is especially true pertaining to the large number of programs that Fantastico is capable of installing. Where each and every program has an extensive online community to derive support from, no one web hosting provider can possibly know the details of every program on the Fantastico list. Subsequently, we are compelled to make a truthful statement regarding our support capabilities for our hosted clients. We will do everything we can in a timely manner to assist you with any difficulties that you may encounter in either your installation or in your ongoing maintanence of your online endeavor. We will never have live chat, preferring instead to answer all support enquiries by email. Over time we will populate a Frequently Asked Questions page and we do have a Sellhost.net forum.